8 - Usability test and analyzing feedback

Week 8

HI. Time for the actual usability test and post-usability test

In this blog, I will be analyzing the feedback that I've collected from the usability test.

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Total participants = 5

Questions asked based on different scenarios

Refer to Week 6 for more detailed information on the specific user scenarios

Questions based on #1 Scenario

Questions based on #2 Scenario

Questions based on #3 Scenario

Questions based on #4 Scenario

Questions on design aspect

Gamification feature

Below are the summarized feedback for different sections of the microsite

Airbnb hotspot looks clickable

- because of the pulsing effect

- and also the cursor change

Filter functions

- coding having bugs - add animations to the thumbnails - too much words, maybe hover only appear - colour change not obvious enough x2 - buttons don't look like they are filters x1

Artstyle

- the outline looks weird for the 2D graphics

Text

- State text not obvious to be notice

Content layout

- maybe can add videos instead of all photographs - Lat and Long info not obvious to be read x1 - Lat and Long can be clicked(?) x1 - maybe the frames can try other colors - Scroll incators does not look like it can be click --- not necessary - Scroll indicators not obvious enough, but once notice, know can be clicked --- - Scroll indicators can be seen, but suggested it can be more obvious --- - Maybe hover on images something will happen

UI components

- Plan a trip btn can add Airbnb logo *** - Overview probably can change to another term *** - Back btn not obvious enough, bigger x3 - Maybe the back btn and navigation btn can switch places *** - Navigation button not obvious x1 - Back btn usually at the corner, but current position also ok - I'm flexible btn can be smaller ***

Colours

- do not look like its Airbnb, looks like Air Asia because of the red and white - overall does not feel like Airbnb because they don't usually use 3D graphics, only the pink shows Airbnb

Dynamic content

- monsoon season btn not obvious enough x3 - text too small, heading can be bigger, create more contrast

Info page

- info page (home) hard to be read because of the colors x2 - maybe add the MNS full name at the bottom of their logo to be more obvious - add a faded bg at the back, for more contrast x3 - don't know can be scroll x2 - newsletter usually at the bottom of the website, maybe out somewhere more obvious

Navpage

- navpage add back button - remove the CTA in certain pages such as the nav page

Technical

- camera buggy

My summarize thoughts

The feedback and suggestions that were provided by all users will be taken into considerations, however, some feedback are mention only by 1-2 users where I might not make changes on the specific mentioned areas if it is not a major issue/concern.

I will be analysing each feedback and coming up with the most viable solution to address them, and these will all be recorded down in my usability test report.

I've also did a thorough report that records all feedback and solutions addressing it.

This is the finalize document.

Usability test report.docx

Download DOCX • 24KB

The solution and analysis noted down in the document are more or less going to be address, while other feedback that I do not think is necessary to alter, I have also listed out my reason.

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That's all for now, in the next blog, I will be continue with refinements most probably addressing feedback from the Usability test.

Bye :)